What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, contact number and date of birth. Each time you add funds through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet identifier
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so we can confirm the deposit hit your account balance correctly. We do not store your full mobile banking PIN or bKash wallet password at any point. Beyond registration and payments, we log session data — device type, browser, IP address and the pages you visit
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inside the lobby. This helps us detect unusual login attempts and keep your account secure. We also use cookies to remember your login state and language preference across sessions. None of this data is sold to third parties. We may share transaction references with payment partners
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strictly to verify or reverse a deposit or withdrawal, and we share account data with regulatory bodies only when the laws of your eligible region require it. If you contact our support team, the conversation is stored so the next agent can follow up without asking
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you to repeat yourself. We keep your data only as long as your account remains active or as local legal requirements in your eligible region demand.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.